Privacy Policy
Website and Mailing List
1. Background
India Calling operates on the premise that your privacy is important and that you care about how your personal data is used and shared on and offline. We respect the privacy of everyone who visits our website and uses our online services.
We are committed to respecting, securing, and protecting your privacy and private data. We are also committed to being transparent about what we collect from you and how we use it.
This policy, which covers your use of our website and online services, provides you with information about what personal data we collect, how we use your data, how we ensure your privacy is maintained, and your legal rights relating to your personal data.
For the purposes of the Data Protection Act 2018, the data controller is India Calling.
We are registered with the Information Commissioner as a Data Controller under registration number ZB612497.
2. Who We Are
We are India Calling. Our correspondence office is 3 Elm Tree Cottages, Winterbourne Bassett, Wilts, SN4 9QE.
You can contact us by:
Email –stefanie@indiacalling.co.uk or ivan@indiacalling.co.uk
Post – Data Protection Officer, 3 Elm Tree Cottages, Winterbourne Bassett, Wilts, SN4 9QE
3. Your Rights
Under the General Data Protection Regulation (GDPR), you have several rights about your personal data, which this policy and our use of your data have been designed to uphold:
• to access your information and to get information about its use.
• to have your information corrected
• to have your information deleted
• to restrict the use of your information
• to receive your information in a portable format
• to object to the use of your information
• to withdraw your consent to the use of your information
• to object to automated decision-making and profiling
If there are any changes in your details that we need to reflect, you need to check the accuracy of the details that we hold about you, or if you have any other questions about this Privacy Notice, please contact us using the details provided above.
Should you feel you need to complain about our use of your data, or you would like to exercise any of your rights, then please contact us using the details provided above, and we will do our best to solve the problem for you.
If we are unable to help, or you aren’t satisfied with our response, you also have the right to lodge a complaint with the UK’s supervisory authority – The Information Commissioner’s Office (ICO). The ICO can be contacted:
By post – The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.
By telephone – 0303 123 1113
Via its website – www.ico.org.uk
4. What Data Do We Collect From You?
Depending on how you use our site, we may collect some or all of the following personal data from you. (Please also see section 9 on our use of cookies and similar technologies.)
• Personal identifiers and contact information, such as your name, address, email address, telephone number, passport number, (e)visa information, in case of emergency contacts, username, or social media handle.
• Device identifiers, such as information about your device, like your MAC address, IP address, or other online identifiers.
• Demographic information, such as your age or date of birth, sex, and gender.
• Commercial and transactional information, such as the services you have purchased and the location of purchase.
• Insurance details.
• Inoculation / vaccination details.
• Relevant medical data and any special, dietary, religious or disability requests.
• Payment information, such as your method of payment and payment card information (including payment card number, delivery address and billing address).
• Other publicly available information, including any which you have shared via a public platform such as X, Instagram or Facebook.
5. How We Collect Your Data
Directly from you, such as when you make a purchase on one of our websites, contact us with a question or complaint, create an account on our website, register for one of our marketing lists or respond to a survey.
When you interact with our websites or emails. When you visit our websites, or when you open or click on emails we send you, we (and third parties we work with) may automatically collect information from your browser or device, such as device identifiers and online and other network activity information using technologies such as cookies, pixel tags, and similar technologies. Cookies are small text files that websites place on your Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Pixel tags are small images which are embedded into our websites or emails. We use pixel tags to collect information about your browser or device, how you interact with our websites, or whether you open or click on the emails we send you. Pixel tags also enable us (and third parties we work with) to place cookies on your browser.
From our business partners and service providers, such as demographic companies, analytics providers, advertising companies and networks, third-party retailers or distributors, loss prevention services and other third parties that we choose to collaborate or work with.
From social media platforms and networks, such as Facebook, Instagram, Twitter, Pinterest, and Google. For example, we may obtain your information from a social media platform or network if you interact with us on social media or choose to log in to our websites using your social media credentials.
6. How We Use Your Data
All personal data is processed and stored securely. We do not keep your personal data for any longer than it is necessary, considering the reason(s) for which it was first collected.
We will store your personal information for a maximum of two years after your last communication with us or from the date of completion of our services, whichever is the latest.
Where we have a legal obligation to keep it longer than that we will delete it as soon as our legal obligation is discharged.
We may keep your data longer if we are involved in a legal claim or dispute. Where this is the case, we will delete it as soon as such claim or dispute is resolved.
Our use of your data will always have a legal basis (as set out in Section 7), and we may use your data for the following purposes:
• Providing and managing your access to our website and services.
• Personalising and tailoring your experience on our website and services.
• Providing and managing your account on our website.
• Communicating with you (replying to your emails and enquiries).
• To provide you with Services as ordered.
• Market research.
• We may use your data to market to you by email, post or SMS about services you’ve expressed an interest in. You’ll always be able to unsubscribe easily.
• Analysing your use of our site and services, gathering feedback to help continually improve our site and your experience.
You will always be able to unsubscribe or opt out from this use at any time.
7. Legal Basis
We will only process your data where we have a legal basis under the GDPR to do so.
Our use of your personal data will always have a legal basis, either because:
• It is necessary for our performance of a contract with you; or
• You have consented to our use of your personal data; or
• We are complying with a legal obligation; or
• It is necessary in pursuit of our legitimate interests – detailed below.
Where our processing of your data is based on our legitimate interests, we will have ensured that such processing is necessary, and we will not do so where our interests are over-ridden by yours.
Our legitimate interests include:
• Selling and supplying our services to customers and potential customers.
• Handling customer and potential customer contacts, queries, complaints, or disputes.
• Understanding our customers’ (or potential customers’) behaviour, activities, and preferences.
• Improving our services, including developing new products and services.
• Promoting, marketing, and advertising our services.